So many different agencies handle consumer complaints, that it’s confusing to figure out which agency you should complain to. For example, should you contact the Louisiana Attorney General’s Office or the Public Service Commission? There’s so much division of jurisdiction that one might be tempted to file a complaint about it. 😉 But before you do that, try looking at some of the following charts and links as a guide.
The Baton Rouge Better Business Bureau handles complaints that involve buyers and sellers, where there is an item that has been sold or has been advertised for sale. Complaints may be filed by either a consumer or another business.
The Better Business Bureau will not handle:
- Anonymous complaints
- Allegations of discrimination or violations of constitutional rights
- Complaints involving professionals such as lawyers or doctors (unless it involves billing procedures)
- Debt collection
- Disputes that are already in litigation
BBB of South Central Louisiana
Phone: (225) 346-5222
Fax: (225) 346-1029
748 Main Street
Baton Rouge LA 70802
Most complaints against businesses located in Louisiana should be directed to the Louisiana Attorney General’s Office. However, complaints about certains types of businesses, such as utility companies, for example, will be directed to other agencies. Refer to the following chart.
| If your complaint concerns: | Then contact: |
| Automobiles Telemarketing Landlords & tenants Credit issues Collection agencies Home improvements and construction Home appliances and furnishings Health clubs Travel Charitable solicitations Sweepstakes Work-at-home programs Multilevel marketing/business opportunities. |
Office of the Louisiana Attorney General P.O. Box 94005 |
| Motor Carriers Telecommunications Utilities such as Electric, Gas, Water and Sewage |
Louisiana Public Service Commission 602 North 5th Street Filing a Complaint With the Louisiana Public Service Commission |
| Insurance companies, agents and adjusters |
Louisiana Department of Insurance Post Office Box 94214 |
Complaints against medical professionals should be filed with the appropriate licensing or regulatory agency. Refer to the following chart to find the correct agency, with a link to their website and contact information.
| Type of professional | Regulatory board or agency |
| Physicians (MD and D0) Acupuncturists Acupuncturist Assistants Athletic Trainers Clin Exercise Physiologists Clin Laboratory Personnel Midwives (lay) Occupational Therapists Occupational Therapy Assistants Physician Assistants Podiatrists Perfusionists Polysomnograph Personnel Radiological Technologists Respiratory Therapists |
Louisiana State Board of Medical Examiners 630 Camp Street |
| Chiropractors |
Louisiana State Board of Chiropractic Examiners 8621 Summa Avenue, Baton Rouge, Louisiana 70809 |
| Certified Registered Nurse Anesthetists (CRNA) Nurses Nurse Practitioners |
Louisiana State Board of Nursing 17373 Perkins Rd |
| Dentists |
Louisiana State Board of Dentistry 365 Canal St, Suite 2680, New Orleans LA 70130 |
| Optometrists |
Louisiana State Board of Optometry Examiners P.O. Box 555 |
| Licensed Practical Nurses |
Louisiana State Board of Practical Nurse Examiners 3421 N Causeway Blvd, Ste 505 |
| Psychologists |
Louisiana State Board of Examiners of Psychologists 8280 YMCA Plaza, One Oak Square, Bldg 8B, Baton Rouge LA 70810 |
Here’s some miscellaneous state agencies:
| Concerning the operation of state government |
Louisiana Office of Inspector General P.O. Box 94095 |
| Employee complaints against employers |
Louisiana Workforce Commission 1001 North 23rd Street, Baton Rouge, LA 70802-3338 |
The following federal agencies handle consumer complaints.
- FTC Bureau of Consumer Protection Complaint Form: The Federal Trade Commission, the nation’s consumer protection agency, collects complaints about companies, business practices, identity theft, and episodes of violence in the media.
- US Consumer Product Safety Commission: Consumer Product Incident Report: Report an unsafe product to the US Consumer Product Safety Commission such as an injury or death involving a consumer product. The exceptions are automobiles, trucks, motorcycles, car seats, foods, medicines, cosmetics and medical devices (see below).
- National Highway Traffic Safety Administration: Report a Vehicle, Tire, Child Restraint, or Vehicle Equipment Safety Problem: The National Highway Traffic Safety Administration (NHTSA) has jurisdiction over automobiles, tires (and all automobile parts), trucks and motorcycles, and child restraint systems.
- US Food and Drug Administration: How to Report Problems With Products Regulated by FDA: The FDA regulates food, medicines, medical devices (from bandages to artificial hearts), blood products, vaccines, cosmetics, veterinary drugs, animal feed, and electronic products that emit radiation (such as microwave ovens and video monitors).